Falabella Corporate Services India Pvt Ltd has hired software consultancy firm ThoughtWorks India to accelerate its e-commerce platform. Flabella is hopeful that this deal will transform its platform into customised, scalable and a secure platform that will integrate with its existing systems.
Now the company will drive data driven and personalized customer shopping experience through ThoughtWorks digital platform strategy in countries like Chile, Peru, Colombia, Argentina, Brazil, Uruguay and Mexico. It will help in rapid experimentation, adoption of innovation and leverage principles of agile software development, design thinking, data analytics, product thinking, elastic infrastructure and evolutionary architecture.
Daniel Arancibia, Managing Director for Falabella Corporate Services India commented, “As a 130-year-old organization in retail, being customer-centric is deeply ingrained in our DNA. This collaboration with ThoughtWorks is yet another step forward to deliver better customer experiences and aligns with our overall digital strategy.
Sudhir Tiwari, Managing Director for ThoughtWorks India had this to say on the alliance with Latin America’s biggest retail player, “We are living in exciting times where India is spearheading global product thinking and engineering. And, now with Latin America opening up to technological investments in the subcontinent, we have the opportunity to partner with Falabella to deliver innovation and strategic competitive advantage. This partnership is a big win for Global in-house centers (GICs), who are continuously evolving their structures and operating models to keep moving up the value chain in their global partnerships.”
Founded in 1889, Falabella is one of Latin America’s leading online and offline retail platforms. Falabella has over 496 stores across 7 countries comprising retail shopping centers, travel, insurance and consumer credit. The combined sales exceed $ 14,500 million, and online sales reaching $ 823 million over the last 12 months.